Refund policy

Refund Policy

At NORDSIA, every piece is carefully designed, precisely made and shipped with the utmost care. If you are not entirely satisfied with your order, the following return and refund conditions apply.

Your right to cancel (14 days)

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (United Kingdom) and Article L221-18 of the French Consumer Code, you have 14 days from the day you receive your order to cancel it, without giving any reason.

To cancel, please email us at contact@nordsia.fr with:

Your full name
Your order number
The product(s) concerned

Once we have confirmed your request, we will send you the return instructions. You then have a further 14 days from the date you notified us to send the product(s) back.

Return conditions

Please return the product:

In its original condition, unused and undamaged
Carefully repacked, ideally in its original packaging
With proof of purchase (invoice or order confirmation)

Returned items are inspected on arrival. If an item has been used or damaged beyond what is needed to examine it, we may reduce your refund to reflect the loss in value.

Items that cannot be returned

Products made or personalised to your specifications
Returns sent after the legal deadlines

Sale items have the same return rights as full-price items.

Refunds

Approved refunds are made to your original payment method.
Refunds are processed within 7 to 10 working days of receiving and inspecting your return, and in any case no later than 14 days after we receive the item(s) or proof that you have sent them back.
Your refund includes the original standard delivery cost (standard delivery is free).
If a partial refund applies, we will let you know by email.

Return shipping costs

Return shipping costs are paid by the customer, except where we have made an error or the product is faulty or damaged on arrival. For returns from the United Kingdom, we recommend a tracked and insured service, especially for higher-value items.

Return address:
NORDSIA
1 rue des Lilas
34920 Le Crès
France

Faulty or damaged items

If your item arrives damaged or faulty, please email us at contact@nordsia.fr with photos, ideally within 48 hours of delivery so we can resolve it quickly with the carrier. We will replace or refund the item at no cost to you. This does not affect your statutory rights under the Consumer Rights Act 2015.

Delivery