SHIPPING POLICY – NORDSIA
Last updated: 29 October 2026
At NORDSIA, every piece is carefully prepared and shipped with care. This policy explains the delivery times, costs and terms for orders delivered to the United Kingdom.
Delivery area
This policy applies to orders delivered to the United Kingdom (England, Scotland, Wales and Northern Ireland).
Processing time
- Orders are usually processed promptly after confirmation.
- During busy periods (holidays, new collection launches…), processing may take slightly longer.
- As soon as your order is dispatched, you will receive a confirmation email with a tracking link.
Delivery times
- Delivery usually takes 7 to 10 working days after dispatch.
- These times are indicative. Delays beyond our control may occur (weather, strikes, customs checks, peak periods…).
Carriers
Orders are shipped from France with international carriers and delivered in the UK by their local partners, depending on the parcel and service availability. You will receive a tracking link as soon as the carrier has collected your order.
Delivery costs
-
Free standard tracked delivery to the United Kingdom, with no minimum spend.
Tracking and receiving your order
- You can follow your parcel using the tracking link sent by email.
- If you are not at home, the carrier may leave a card or offer redelivery or collection from a local pick-up point.
When your parcel arrives, please check its condition:
- If the parcel is damaged or has been opened, please note it with the carrier and take photos.
- Contact us as soon as possible, ideally within 48 hours, at contact@nordsia.fr. This does not affect your statutory rights.
Unclaimed parcels / incorrect address
- If a parcel is returned to NORDSIA because of an incorrect address, prolonged absence or failure to collect, any re-delivery costs will be paid by the customer.
- If you request a refund after a parcel has been returned by the carrier, the refund will exclude any original delivery costs (if applicable).
Transfer of risk
- The goods remain our responsibility until they are delivered to you or to a person you have authorised to receive them at the address provided.
- If there is any problem, our customer service team will help you with the carrier.
Contact
For any question about shipping or tracking: contact@nordsia.fr
